Page: FAQs

Processing times are up to 10 working days. This include packing and shipping of your order. Please be patient as this is all done by one person.

Shipping is offered nearly worldwide.*

Please note, international delivery times will vary depending on location and may attract customs and import taxes. Make sure you are aware of possible fees that might be applied to your order once it comes to your country.

Shipping times during Holidays such as Christmas, Boxing Day, Black Friday / Cyber Monday may be longer. Not only do mail services receive a lot more packages than usual, but delays can happen due to various reasons. Please make sure to order your gifts accordingly.

You can reply to your order confirmation email with your question.

If you can't find or don't have that confirmation email anymore, make sure to use the contact form in the contact page, and fill it with all the following informations:

• Your name;
• Your email;
• Date of your order;
• How I can help you.

I try to make the product photos as accurate as I possibly can. There might be slight variations due to monitor calibration or devices used to view the photos.

All sales are final.
Please make sure you review your order carefully.

I take the utmost care in packaging your order so it would arrive safely. Sadly, it sometimes happen an order may be damaged in transit. If this happens to you, let me know by using the contact page OR reply to your shipping confirmation email.
The more details you can provide, the better I will be able to help you.

Mistakes can happen to everyone. Don't worry! Send me an email through the contact form OR reply to your shipping confirmation and I will do my best to assist you.

Due to the hand made nature of enamel pins, it is hard to make them "perfect". Some cosmetic "flaws" can happen, such as, but not limited to:

• tiny air bubbles;
• minor enamel underfil;
• sightly off-set screen printed areas; 
• light surface scuffing on the enamel or metal;
• some minor dust on enamel.

These will not alter the overall look of the pin. It will look just as pretty once displayed or worn.

• Agrades: The best quality of the production.
• Bgrades: Good quality, may have a more noticeable flaw;
• Cgrades: Rarely for sale. These usually have a noticeable defect.

Flaws differ between each pin and will be chosen at random. When you purchase a pin, you agree to accept the item AS IS according to the above grading system.

Please keep in mind, I grade the pins with my human eyes, which are not perfect, nor are yours. The pins are meant to be worn or displayed, not looked at up close. If you are looking for perfection, such thing does not exist.